Zammad facilitates communication and has thus proven itself in many industries, for example, IT support, services/retail and public institutions. The system connects numerous channels (such as phone, email, contact form or social media) and turns incoming messages into tickets. This way, you have everything in one place and can assign it directly to the right colleagues.
Zammad has many features that support you and increase your team's productivity, such as text modules, ticket templates and various automations. The various integrations allow you to connect third-party systems and exchange data and information between your tools. Thanks to the individual overviews and helpful reporting, you can keep an eye on everything.
You can get the community version from Univention. With this version, you can use Zammad freely and turn to the community for support. An additional support contract assures you the support of the Zammad team, if something hangs, and always ensures quick help.
Here's what you can look forward to:
- Individual and clear interfaces for structuring your own requests / tasks
- Customizable automations
- Connectivity miracle for connecting any communication channel
- Lightning-fast and all-encompassing search for quick retrieval of all contents of your instance
Zammad is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Need further information? Please visit https://www.zammad.com/.
You'll find our documentation here:
Zammad 5.1 on UCS is End of Life. Please consider migrating to another supported installation type as soon as possible. You will no longer receive any security updates on UCS!
If you require a helping hand, please feel welcome to drop our sales-Team a message. For EUR 725 (excl. VAT) one time fee we'll help you with export of your UCS installation, installation of a default Zammad setup and import of your productive data into the new installation.
You can find more information regarding supported installation types and migration path here:
- Supported installation types
- Export guide from Univention for installation migration
The Zammad app needs at least 2 cores with 4 GB of RAM! If you run this app with less than 4 GB of free RAM, you may experience unexpected errors and a not working instance! If the 2 cores are not fulfilled, the installation will gracefully abort.
You're installing the community version of Zammad. This community version can be extended with a service contract giving you direct support from Zammad. You can use the Community-Version without limitation without service contract, you'll get regular support via the Zammad Community.