The price for the Enterprise subscription depends on the number of users that are managed. You can choose between different scopes of services or support extensions up to 24/7 to find the services for your requirements.
Immediately usable and free of charge
Security updates up to 6 months after the release of the next version
Function and version updates possible at any time without reinstallation (Upgrade)
Support for all documented functions in the manual
Support via a certified partner
Function and version updates possible at any time without reinstallation (upgrade)
Up to 7 years maintenance for major releases
Upgrades freely plannable
Optional project consulting and support
Includes questions to all documented features
Support via a certified partner
Function and version updates possible at any time without reinstallation (Upgrade)
Up to 7 years maintenance for each major release
Upgrades freely plannable
Optional project consulting and support
|
Core
Edition |
Enterprise Subscription
for Nubus and UCS |
Enterprise Subscription
for UCS@school |
|
|---|---|---|---|
| Support | |||
| Support range |
Includes questions to all documented features |
Includes questions to all documented features |
|
| Telephone | |||
| Support time |
Monday till Friday 9 a.m. till 5 p.m. CET working days in Bremen / Germany. On 24th and 31st of December from 9 a.m. till 1 p.m. CET |
Monday till Friday 9 a.m. till 5 p.m. CET working days in Bremen / Germany. On 24th and 31st of December from 9 a.m. till 1 p.m. CET |
|
| Support reaction time (by severity 1 / 2 / 3 / 4) |
4 / 4 / 4 / 16 hours |
4 / 4 / 8 / 16 hours |
|
| Extendable support for subscription (extra charges) | |||
| Extendable support times |
up to 24 hours / 7 days a week |
up to 24 hours / 7 days a week |
|
| Extendable support scope |
Individual support can be booked additionally. The flat rate price depends on the max. degree of severity (response time) and the desired scope. |
Individual support can be booked additionally. The flat rate price depends on the max. degree of severity (response time) and the desired scope. |
|
| Support extension |
Extension of support for versions with expired maintenance time on demand |
Extension of support for versions with expired maintenance time on demand |
|
| Security updates (hotfixes and security patches) |
Security updates up to 6 months after release of the next version |
5 years (optional 7 years) for every major release. Upgrades can be planned freely. |
5 years (optional 7 years) for every major release. Upgrades can be planned freely. |
| Function and version updates |
Possible at any time without reinstallation (Upgrade) |
Possible at any time without reinstallation (Upgrade) |
Possible at any time without reinstallation (Upgrade) |
| Functions |
limited |
|
unlimited |
| Local Univention repository server | |||
| Univention Management Console Logging |
Yes (can be deactivated) |
No |
No |
| Package installation status monitor (PKGDB) | |||
| Directory Transaction Logging | |||
| Univention Directory Report | |||
| Product liability and rights |
limited |
||
| Product liability |
restricted |
||
| Right to redistribution (e. g. OEMs) |
No, separate agreement required |
Yes, within the licensing |
Yes, within the licensing |
| Use to provide services to third parties (e.g. as a cloud service provider) |
Supplementary agreement available for Cloud Service Providers |
Supplementary agreement available for Cloud Service Providers |
|
| Indemnification claim | |||
| Bug fix priority |
normal |
high |
high |
| Project consulting and support |
via Univention Partner and Univention |
via Univention Partner and Univention |
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