Support & Services

Welcome to the Support and Service of Univention

At our company, your satisfaction is our top priority, and we take pride in offering you not only innovative technologies but also first-class support. Take advantage of the following support and service options to get in touch with us.

Univention Enterprise Support

Our enterprise support provides you with the crucial assistance for the successful realization of your IT projects. From thorough analysis of your existing IT infrastructure to professional consulting for planning a new architecture, to efficient implementation and continuous operation – we stand by your side at every step. Depending on the individual needs of your company, we offer two UCS Enterprise subscription models. These allow you to choose the level of support according to your requirements, ensuring optimal assistance.

More about our Subscriptions

Inhouse IT Consulting

Our in-house IT consulting service, together with our global partner network, offers comprehensive consulting and support services to ensure the optimal use of our products in your company. From quickly answering your questions to developing turnkey solutions including operational support – we are by your side in all phases of your project.

Personalized Support through Technical Account Management

Our Technical Account Management offers personalized support tailored precisely to your customer situation upon request. We focus on individual solutions to ensure that you get the maximum benefit from our products.

Contact us

Overview

Our Comprehensive Services

01.

Questions and Brief Consultation

Quick and precise answering of your inquiries to promptly provide you with the needed support.

02.

Planning and Conception

Together, we develop customized plans and concepts to best meet your individual requirements.

03.

Software Customizations

We tailor our products to your specific needs to ensure seamless integration into your existing IT infrastructure.

04.

Operational Support

Even after implementation, we are here to ensure smooth operation.

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Book your Personal Support

From quickly resolving your questions to developing turnkey solutions including operational support – we are by your side in all phases of your project.

Get in Contact

``be open`` – Exchange and Collaboration

Our Community

We offer you various opportunities to exchange ideas with other experts and developers and collaborate on solutions:

Forum Univention help: Connect directly with other users and experts. Ask questions, share your knowledge, and benefit from a vibrant community.
Bugzilla Bug Tracking System: Easily track the development of features, bug fixes, and security updates. Share your own feature requests and help us improve the quality of our products.
Github: Take an active part in the development process by creating your own pull requests.

Get to Know Our Products

Trainings and Workshops

Do you want to effectively utilize UCS or UCS@school in your organization and administer it independently? Our hands-on training sessions provide you with both theoretical and practical foundations to establish a solid basis for successful implementation. We offer specialized training for IT professionals in the education sector as well as for school administrators and teaching staff focusing on the installation and administration of UCS@school.

More about our trainings

Deep dive into our products

Documentations

Our comprehensive documentation provides a deep insight into all features of our IAM software. The resources are structured into categories such as Products, Target Audiences and Roles, Maintenance Information, and Knowledge Database. Utilize them to quickly find solutions, understand functionalities, and configure your IAM system optimally. Whether you’re an administrator, software developer, or end user – our documentation is designed to offer you comprehensive and needs-oriented support.