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Contract Number*

Please understand that our support is only for customers with a valid support contract. For support options, please visit enterprise support or you can contact us directly.

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Installation of Univention Products

Operation of UCS

Operation of UCC

Operation of UCS@school

Univention App Center

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Description*

UCS or Nubus for Kubernetes version*

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Severity 1: The incident results in the entire system and tangent IT systems being rendered inoperational.

Severity 2: The incident compromises the entire system or important business relevant functions.

Severity 3: The incident compromises the entire system or important business relevant functions only insignificantly.

Severity 4: A support case regarding general questions about the operation of the product or a recommendation concerning future improvement of the product.

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