KIX 2017

KIX is a web-based ticket- and helpdesk application that supports essential service areas with integrated CMDB and field-proven features:

• ITIL-based IT service
• technical service and customer care
• maintenance and repair

From the hotline, through the various departments to the integration of external suppliers, all service processes are centrally organized - So that your daily service business works regular like a clockwork.

KIX is implemented quickly and ready to use for your team. Important use cases are

• Incident Management
• Inventory Management (CMDB)
• Integration of system monitoring tools (Nagios, Icinga,...)
• Integration of Groupware, CRM, ERP
• Integration of AD / LDAP

KIX Professional is the ITIL-certified extension of KIX and the ideal solution for medium and large service teams. KIX Professional includes out-of-the-box the following modules. Daily service is optimal provided.

• Management of Standard Requests
• Processing Widespread Incidents
• Service Catalog and Service Level Agreements (SLA)
• Clear CMDB-Explorer
• Integration of Admin-Tools (VNC, scripts,...)
• Simple Filetransfer (temporary upload- und download-area)

KIX Professional has many AddOns. You will find an quick start guide on http://www.cape-it.de/kix-help.

KIX is free. KIX Professional is liable to costs with no limitations of number of service-agents and available in two options. The subscription of KIX Professional App Center Edition includes updates & install support. Support and a periodical Admin training are added with the standard-subscription of KIX Professional.