This application will not get any further updates. We recommend to search for an alternative application in the App Catalog.

KIX is a web-based ticket- and helpdesk application that supports essential service areas with integrated CMDB and field-proven features:

  • ITIL-based IT service
  • technical service and customer care
  • maintenance and repair

From the hotline, through the various departments to the integration of external suppliers, all service processes are centrally organized - So that your daily service business works regular like a clockwork.

KIX is implemented quickly and ready to use for your team. Important use cases are

  • Incident Management
  • Inventory Management (CMDB)
  • Integration of system monitoring tools (Nagios, Icinga,...)
  • Integration of Groupware, CRM, ERP
  • Integration of AD / LDAP

KIX Professional is the ITIL-certified extension of KIX and the ideal solution for medium and large service teams. KIX Professional includes out-of-the-box the following modules. Daily service is optimal provided.

  • Management of Standard Requests
  • Processing Widespread Incidents
  • Service Catalog and Service Level Agreements (SLA)
  • Clear CMDB-Explorer
  • Integration of Admin-Tools (VNC, scripts,...)
  • Simple Filetransfer (temporary upload- und download-area)

KIX Professional has many AddOns. You will find an quick start guide on

KIX is free. KIX Professional is liable to costs with no limitations of number of service-agents and available in two options. The subscription of KIX Professional App Center Edition includes updates & install support. Support and a periodical Admin training are added with the standard-subscription of KIX Professional.


back to overview

Test with UCS now

Download UCS

Download UCS and activate KIX 2017 directly from the App Center.

Further information

Liable to Costs with Free Trial
Please contact the provider of the application