This application is not available for any currently maintained UCS version. Please contact the app provider or look for alternatives in the app catalog.

KIX is the new standard for servicedesk. The software web-based, open source and based on the own development path of OTRS 5. KIX supports the following areas: ITIL-based IT service, technical service, maintenance and repair, customer service. KIX is implemented quickly and ready to use for your team.

  • Incident Management
  • Inventory Management (CMDB)
  • Integration of system monitoring tools (Nagios, Icinga,...)
  • Integration of Groupware, CRM, ERP
  • Integration of AD / LDAP

KIX Professional extends KIX for professional IT- and technical service. KIX Professional includes out-of-the-box following modules. Daily service is optimal provided.

  • Management of Standard Requests
  • Processing Widespread Incidents
  • Service Catalog and Service Level Agreements (SLA)
  • Clear CMDB-Explorer
  • Integration of Admin-Tools (VNC, scripts,...)
  • Simple Filetransfer (temporary upload- und download-area)

KIX Professional has many AddOns. You will find an quick start guide on
KIX is free. KIX Professional is liable to costs with no limitations of number of service-agents and available in two options. The subscription of KIX Professional App Center Edition includes only updates & install support. Support and a periodical Admin training are added with the standard-subscription of KIX Professional.


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Download UCS and activate KIX 2016 directly from the App Center.

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Further information

Liable to Costs with Free Trial
Please contact the provider of the application