KIX is the new standard for servicedesk. The software is web-based, open source and based on the own development path of OTRS 5. KIX supports the following areas: ITIL-based IT service, technical service, maintenance and repair, customer service. KIX is implemented quickly and ready to use for your team.

  • Incident Management
  • Inventory Management (CMDB)
  • Integration of system monitoring tools (Nagios, Icinga,...)
  • Integration of Groupware, CRM, ERP
  • Integration of AD / LDAP

KIX Professional extends KIX for professional IT- and technical service. KIX Professional includes out-of-the-box the following modules. Daily service is optimal provided.

  • Management of Standard Requests
  • Processing Widespread Incidents
  • Service Catalog and Service Level Agreements (SLA)
  • Clear CMDB-Explorer
  • Integration of Admin-Tools (VNC, scripts,...)
  • Simple Filetransfer (temporary upload- und download-area)

KIX Professional has many AddOns. You will find an quick start guide on

KIX is free. KIX Professional is liable to costs with no limitations of number of service-agents and available in two options. The subscription of KIX Professional App Center Edition includes only updates & install support. Support and a periodical Admin training are added with the standard-subscription of KIX Professional.

App Provider: c.a.p.e. IT GmbH
Support: Please contact the provider of the application
License: Liable to Costs with Free Trial
Version: 17.2.0
Available for UCS versions: 4.1, 4.2
Vendor supported

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