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KIX is a web-based ticket- and helpdesk application that supports essential service areas with integrated CMDB and field-proven features:

  • ITIL-based IT service
  • technical service and customer care
  • maintenance and repair

From the hotline, through the various departments to the integration of external suppliers, all service processes are centrally organized - So that your daily service business works regular like a clockwork.

KIX is implemented quickly and ready to use for your team. Important use cases are

  • Incident Management
  • Inventory Management (CMDB)
  • Integration of system monitoring tools (Nagios, Icinga,...)
  • Integration of Groupware, CRM, ERP
  • Integration of AD / LDAP

KIX Professional is the ITIL-certified extension of KIX and the ideal solution for medium and large service teams. KIX Professional includes out-of-the-box the following modules. Daily service is optimal provided.

  • Management of Standard Requests
  • Processing Widespread Incidents
  • Service Catalog and Service Level Agreements (SLA)
  • Clear CMDB-Explorer
  • Integration of Admin-Tools (VNC, scripts,...)
  • Simple Filetransfer (temporary upload- und download-area)

KIX Professional has many AddOns. You will find an quick start guide on http://www.cape-it.de/kix-help.

KIX is free. KIX Professional is liable to costs with no limitations of number of service-agents and available in two options. The subscription of KIX Professional App Center Edition includes updates & install support. Support and a periodical Admin training are added with the standard-subscription of KIX Professional.

Screenshot
Screenshot

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Download UCS and activate KIX 2017 directly from the App Center.

Further information

Contact:
License:
Liable to Costs with Free Trial
Available for UCS versions:
4.2, 4.1
Version:
17.2.0
Support:
Please contact the provider of the application