SuiteCRM offers a large number of functions and fields of application. Thanks to the integration in UCS you can also profit from the benefits of UCS’ identity management as SuiteCRM’s user and role administration is directly performed via the Univention management system.
In the following a selection of valuable key functions:
• Sales Force Automation – Model, measure and understand business opportunities.
• Real-Time Reporting – Reports when and where they’re needed
• Workflow Automation – Convert manual business processes to automated workflows freeing users to focus on servicing customers
• Document Management – Control important documents and foster collaboration
• Customer Service Portal – Customer service management with customer self-service capabilities
SuiteCRM is written, supported and extended by SalesAgility whereas DIGITEC integrates SuiteCRM to UCS.
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Maren Abatielos joined Univention in 2012. Since then she has been engaged in content and social media marketing for UCS and Open Source in general.