The employees of the technical account management (TAM) serve as fixed technical contact partners for all questions about the use of Univention products. Our TAM is the ideal expansion to support and service level agreements for customer and partners who require close, personal support from a technician.
Technical Account Management
- Individually assigned, personal contact partner for all technical questions with high expertise for the customer situation on the one hand and Univention products on the other hand as well as a fixed hourly rate for the customer
- Proactive support for the optimal use of Univention products
- Optimization of the work of Univention support and project teams thanks to regularly updated documentation of the relevant features of the customer infrastructure
- Early information on the planning and effects of new product releases and expansions
- Support in the planning and preparation of updates and migrations
- Representation of customer interests vis-à-vis product management concerning the planning of new product versions