Zammad

Zammad facilitates communication and has thus proven itself in many industries, for example, IT support, services/retail and public institutions. The system connects numerous channels (such as phone, email, contact form or social media) and turns incoming messages into tickets. This way, you have everything in one place and can assign it directly to the right colleagues.

Zammad has many features that support you and increase your team's productivity, such as text modules, ticket templates and various automations. The various integrations allow you to connect third-party systems and exchange data and information between your tools. Thanks to the individual overviews and helpful reporting, you can keep an eye on everything.

You can get the community version from Univention. With this version, you can use Zammad freely and turn to the community for support. An additional support contract assures you the support of the Zammad team, if something hangs, and always ensures quick help.

Here's what you can look forward to:

Individual and clear interfaces for structuring your own requests / tasks
Customizable automations
Connectivity miracle for connecting any communication channel
Lightning-fast and all-encompassing search for quick retrieval of all contents of your instance

Zammad is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3). Need further information? Please visit https://www.zammad.com/.

You'll find our documentation here:

Important Note

Until the end of 2021, we will be providing one last upgrade to the current Zammad version, 5.0.2. Afterwards, there will be no more updates on Univention, and Zammad will be discontinued on the App Center as of 2022. We will provide a migration path from Univention to another installation form as soon as possible.

The Zammad app needs at least 2 cores with 4 GB of RAM! If you run this app with less than 4 GB of free RAM, you may experience unexpected errors and a not working instance! If the 2 cores are not fulfilled, the installation will gracefully abort.

You're installing the community version of Zammad. This community version can be extended with a service contract giving you direct support from Zammad. You can use the Community-Version without limitation without service contract, you'll get regular support via the Zammad Community.